Navigating a mental health crisis: immediate support and resources in the UK
Tools and resources to support you through a mental health crisis
As a counsellor and therapist, I receive a number of messages and calls from people who are reaching out for support in a crisis, or because they’re incredibly overwhelmed with the things they’re struggling with. Like many counsellors who work with people on a 121 basis, I’m not geared up to be able to respond to people who need immediate support but there are lots of brilliant agencies who are.
If you're struggling with your mental health or finding it difficult to cope, help is available and today I’m sharing some supportive agencies who you can contact right now for help and support.
If your life is at risk right now - advice from Mind
“If you feel like you might attempt suicide, or have seriously harmed yourself, you need urgent medical help. Please:
Call 999 for an ambulance
Go straight to A&E, if you can
Call your local crisis team - if you don't already have their number, you can find an urgent mental health helpline on the NHS website
If you can't do this by yourself, ask someone to help you.
Mental health emergencies are serious. You're not wasting anyone's time”
1. Samaritans
Samaritans offer 24/7 support for anyone struggling to cope. Their services included a phone line and responses by text and email. You can talk to them about anything that's troubling you, no matter how big or small.
Phone: 116 123 (free, available 24/7)
Email: jo@samaritans.org
Website: Samaritans
2. NHS mental health services
The NHS provides a range of mental health services. In an urgent situation, you can go to your nearest accident and emergency department. If you’re the friend or family member of someone in crisis you can also call 111 for advice and support if you’re not sure whether to call 999. The 111 team will ask questions to assess the person you’re calling about and they can also book emergency appointments with NHS medical teams if needed.
For non-emergency support, there are several UK-based agencies who are available
Website: NHS Mental Health Services
3. Mind
Mind offers support and advice to help anyone experiencing a mental health problem. They provide information on various mental health issues and where to get help.
Phone: 0300 123 3393
Text: 86463
Website: Mind
4. Shout
Shout is a free, confidential, 24/7 text messaging support service for anyone in crisis.
Text: SHOUT to 85258
Website: Shout
5. SANE
SANE provides emotional support and information to anyone affected by mental illness, including families, friends, and carers.
Phone: 0300 304 7000 (4:30pm to 10:30pm every day)
Website: SANE
6. Papyrus
Papyrus focuses on preventing suicide among young people (under 35). They offer confidential support and advice to young people and anyone concerned about a young person.
Phone: 0800 068 4141
Text: 07860 039967
Website: Papyrus
6. Global resources for domestic violence and abuse
Mystic Mag shared this full list of resources (which I haven’t verified, so please be discerning) which you can check out.
Steps to take during a mental health crisis
Reach out: Contact one of the support services listed above. Speaking to someone who understands can help to lighten the load you’re carrying. You can contact these services as much as you need to, to access ongoing support while you’re struggling.
Stay connected: If possible, ask someone you trust to stay with you. Isolation can worsen a crisis.
Try some practical tools to support yourself: Mind has a crisis toolkit here. There’s also a lot of useful information to help you understand what you might be experiencing.
In the longer term you may wish to make an appointment with your GP or a mental health professional to discuss long-term support and treatment options. I’ve also share some suggestions for things to think about if you’re looking for a private counsellor or therapist here. My practice is currently full but you’re welcome to join my waiting list if my approach resonates with you.
Go gently…
A mental health crisis can be incredibly daunting, but you don't have to face it alone. The UK offers numerous resources and services dedicated to providing immediate support. Reach out, stay connected, and remember that seeking help is a sign of strength, not weakness. If you need urgent help, don't hesitate to contact the agencies listed above. Your mental health matters, and support is just a call or text away.